Fundue
Support & resources

Help Center

Find answers, learn how to use Fundue, and get the most out of the platform — whether you're a broker onboarding merchants or a merchant responding to a funding request.

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Common Topics
OnboardingMost popular
Data sharing2nd
Updated regularly
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Faster onboarding

Reduce back-and-forth with structured data requests and instant sharing.

🔒

Cleaner data sharing

Securely collect and organize business information in one trusted platform.

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Better underwriting readiness

Deliver complete, accurate submissions that help lenders make informed decisions.

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For Brokers

Close more deals with less friction.

  • Centralize merchant data and documents
  • Track submissions and lender feedback
  • Keep deals moving with real-time updates
  • Build stronger relationships that last
Learn More
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For Merchants

Share once. Get funded faster.

  • Respond to broker requests in minutes
  • Securely share your business data
  • Improve your funding readiness
  • More opportunities, less hassle
Start as Merchant →
FAQs

Frequently asked questions

Answers to the most common questions from brokers and merchants.

How do brokers invite merchants?+
Brokers send a secure invitation directly through the Fundue app — just enter the merchant's email or phone number. The merchant receives a notification and can accept the invite in minutes.
Is my business data secure on Fundue?+
Yes. All data is encrypted in transit and at rest using industry-standard protocols. Access is role-based and consent-driven — merchants explicitly authorize every broker connection.
What data can merchants share?+
Merchants can share aggregated sales data, revenue metrics, and business documents from connected platforms such as Shopify and Amazon. You control exactly what is shared and with whom.
Can I revoke broker access?+
Yes — at any time. Open the connection in the Fundue app and select "Revoke Access." The broker will immediately lose the ability to view your data, and no further information will be shared.
Does Fundue work with my e-commerce store?+
Fundue currently supports Shopify and Amazon integrations. Additional platforms are being added. If your platform is not yet supported, contact us and we'll let you know when it's available.
What happens after my data is reviewed?+
Once a broker reviews your submission and it meets lender requirements, they will move it forward to the underwriting or funding stage. You'll be notified of status changes throughout the process.
How do I contact support?+
Use the Contact to reach our team. You can also email us directly at support.fundue@rubiconmp.com. We typically respond within one business day.
Is there a free plan?+
Fundue is free for merchants to join and respond to broker requests. Broker pricing details are available on request — reach out via the Contact page and we'll walk you through current plans.

Still have questions?

Our support team is ready to help.

Contact Support →
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Lender Portal
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